Professional Training Environment

Our coaching staff is dedicated to the development and safety of every swimmer. To maintain a focused learning environment, the pool deck and immediate dryland training areas are the exclusive domain of athletes and coaching staff. By limiting deck access, we ensure that swimmers can focus entirely on technical instruction without distraction.

We kindly ask parents and spectators to support their children from designated observation areas. It is essential that parents refrain from coaching, gesturing, or communicating with their children during practice. This prevents conflicting instructions and maintains the necessary authority of the coaching staff.

Insurance and Sanctioning

To operate as a sanctioned club and maintain mandatory liability insurance, our training environment must meet specific regulatory standards. Only registered swimmers and certified coaches—who have completed comprehensive Safe Sport training, ethical certifications, and criminal record checks—are permitted on the pool deck. Unauthorized access can jeopardize our insurance eligibility and our ability to rent facility space.

Communication and Feedback

We value the partnership between parents and coaches. However, to ensure the safety of the athletes in the water, a coach’s primary focus must remain on the pool at all times during a session.

• Meeting Requests: If you have questions or concerns regarding your child’s progress, please contact the coach via email.
• Scheduled Consultations: Meetings can be scheduled for a time when the coach is not on the pool deck conducting a practice. This ensures your concerns receive the dedicated attention they deserve without compromising athlete supervision.

Facility Access and Etiquette

As guests of the facility, members and coaches are required to uphold the following rules:

• Check-In Procedures: All members must identify themselves at the front desk upon arrival. Please remain respectful to staff; verifying your destination is a key part of facility security.
• Entrance and Exit: During standard hours, all members must use the main front entrance. Using side doors or emergency exits for standard arrival or departure is strictly prohibited.
• Dryland Exception: Swimmers may exit and re-enter via the side door solely for dryland training. This is only permitted after checking in at the main entrance, and outdoor footwear must not be worn onto the pool deck upon re-entry.
• Clean Deck Policy: Anyone entering the pool deck must wear clean "on-deck" indoor shoes or go barefoot. Outdoor footwear is strictly prohibited in the aquatic zone.
• Glass Prohibition: For the safety of all patrons, glass containers are never permitted on the pool deck.
• Deck Changing Policy: For the privacy of all facility users, changing on the pool deck is strictly prohibited. Athletes must use designated change rooms for all clothing and suit changes.

Competition Protocols

During sanctioned swim meets, the following temporary exceptions apply:

• Spectator Areas: Special sanctions permit spectators on the pool deck within specifically designated zones.
• Access Points: During these events, entry and exit may be permitted through designated doors as directed by meet officials.

Outside of these sanctioned events, all standard daily training policies remain in effect.

Safety and Emergency Response

Safety is our highest priority. In this facility, lifeguards are the primary authority for safety and first aid.

• Notification: Coaches will immediately notify lifeguards of any incident.
• Primary Care: Lifeguards are responsible for medical care and first aid.
• Parental Role: We ask parents to remain in the observation area during an incident to allow responders the space they need. Staff will contact you immediately if your presence is required.

Photography and Privacy

To protect the privacy of all children, video recording and photography by parents or spectators are strictly prohibited. This includes recording from observation zones or through windows. Our coaching staff may occasionally use video for technical analysis within strict privacy guidelines.

Transitions of Responsibility

Coaches assume responsibility for athletes only during the scheduled period of instruction. Parents or guardians remain responsible for accompanying children to and from change rooms and washrooms before and after practice sessions.